Shipping Information

Orders are processed and shipped within 1-2 days of being received. Orders placed after 3:00 p.m. EST on Friday, or on Saturday or Sunday will be processed the following Monday.

Shipping times are estimates. JAKTRX is not responsible for shipping carrier delays caused by weather or any other external factors.

Return Policy

We here at JAKTRX want you to be completely satisfied with your purchase. Â If you are not fully satisfied, please contact customer service at info@jaktrx.com. Products may be returned within 30 days for a credit or exchange.
Refunds will be issued in the original form of payment.

Return products to:
JAKTRX
14-2570 Haines Road
Mississauga, Ontario
L4Y 4A3

Please send your package with receipt via a prepaid, traceable and insured method to help ensure a safe, documented delivery. Make certain that your name, address and phone number are included. Return mailing expense is not refundable.
We will process your return to the best of our abilities. Shipping and handling fees are not refundable. Please allow 7-14 business days for your exchange or credit to be processed.

Due to our quick processing of orders, it may be difficult for us to make changes to your order after it has been placed. We will do what we can to accommodate your change, if the order has not already been shipped. Any shipping costs incurred as a result of changes to the order will be charged to the customer.

SPECIAL NOTICE

We make every effort to ensure that all information is correct at the time of printing. JAKTRX reserves the right to change prices printed without prior notice and to invoice at the corrected price.

Privacy Policy

At JAKTRX we are committed to protecting your privacy and want you to feel comfortable using our website. This Privacy Policy applies to all personal identifiable information about you collected, used or disclosed by JAKTRX. We also may collect aggregate information about you which does not identify you and which is not therefore personal information. Using our website demonstrates your consent to the collection, use and disclosure of your personal information in accordance with this Statement.

Personal Information Collected by JAKTRX:

JAKTRX will use the personal information you provide for the fulfilment of the service you’ve requested. JAKTRX may also use certain personal information that you provide or that we may collect in aggregate form to facilitate the development of user services. When obtaining information from you, JAKTRX will ask only for the information we reasonably need to provide the service you have requested.

Disclosure:

JAKTRX does not share the personal information of its users with any company outside of JAKTRX for their own marketing purposes. However, we do provide such information to our service providers that we have retained to perform the requested fulfilment of services such as direct mail and email. JAKTRX may also disclose your personal information to government agencies or regulatory authorities where required by law. JAKTRX will never reveal your personal information to any third party without your prior knowledge and consent, unless required to do so by law. In the event that JAKTRX or any of its assets are acquired by a third party, personal information held by us may be transferred to the third party.

Indicating Your Privacy Preferences

Except as may be required in order to process a transaction, you may choose whether or not to give us your personal information, and if you do, how we use it. If we request your personal information, we will tell you why we are collecting it and seek your consent. Sometimes you will be asked to give your consent expressly (such as by checking a box or clicking on a web page). Other times we may obtain your consent implicitly by asking you to provide information with stated purposes but without any express statement of consent. In other cases, your consent may be implied such as when you respond to a survey when it is understood that we will use the information to learn more about your needs and preferences, or your satisfaction as a user so as to improve our services. In those cases your consent will be understood if you provide us with the requested information. You may notify us at any time that you do not wish us to use your information for any purposes that are not required to complete a transaction by contacting us in any of the ways described at the end of this Statement. You may at any time withdraw or change your consent to our use and disclosure of your information or request us to delete it from our files, subject to legal and contractual restrictions and requirements related to any transaction. We will seek your further consent to any additional uses for which we have not obtained your consent previously.

Children

Our website is not directed to, nor do we knowingly collect any personal information from, children under 18.

Protection of Personal Information

JAKTRX employs physical, electronic, and procedural safeguards to protect the personal information you provide to us.

Information Retention

We retain your information as long as it is required for the purposes identified when you provided the information or for any new purposes identified by us and consented to by you, and for any appropriate time thereafter including a sufficient time following to permit you to ask any questions regarding its use. Certain information is retained for longer periods for our internal audit and quality control purposes

Website Information and Cookies

Our website tracking program collects aggregate (non-identifiable) information about the number of visitors, types of browsers used, Internet Service Providers (ISPs) used, visit times and length, pages visit, referring pages and exit pages (commonly known as log files). This information helps us measure the popularity, traffic, and effectiveness of various areas of this website, and allows our visitors to have a better experience. We collect information on our website through the use of cookies. The term cookie refers to small text files that are transferred from a website to a visitors computer hard drive to enable the host website to track the visitors activities while on the website. Cookies can enhance the service you receive at our site, and allow JAKTRX to determine the effectiveness and popularity of our site. Our cookies do not contain any personally-identifying information, such as your name, or sensitive information, such as your credit card number. Web browsers often allow you to erase existing cookies from your hard drive, block the use of cookies and/or be notified when cookies are encountered. If you elect to block cookies, please note that you may not be able to take full advantage of the features and functions of the site.

Communications with You

We occasionally use email to send announcements regarding new services, and/or promotions that would be of interest to our users. We will send you email only if you have provided us with your email address and have consented to communicating in this way. You can choose to unsubscribe to JAKTRX email lists at any time by using the contact us feature. We will also send replies to user email. Finally, if we need to communicate with you concerning a request that you sent to us, we may do so by email.

Updates to the Privacy Statement

We recommend that you review this Privacy Statement periodically, as JAKTRX reserves the right to change its terms at any time and apply these revised terms to all information previously collected. If we decide to change provisions of our Privacy Statement, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. Your continued use of JAKTRX following the posting of the revised Privacy Statement will mean that you accept these changes.

Reviewing and Updating Your Personal Information

You may review and revise, correct or update any of the information that we have on file about you at any time and you may also learn how we have used it and to whom we have disclosed it. We recognize that having accurate and up-to-date information about you and your preferences is important to our ability to properly serve your interests. You may request us to change your preferences regarding our use and disclosure of your information, notify us that you do not wish to receive any further communications from us, or wish to have your information removed from our records, subject to any requirements for continued retention. If you wish to review or update your information or preferences, you may do so by contacting us using one of the options provided below.

Contacting JAKTRX

If you would like us to update your contact information or remove your name from our mailing list, or if you have any questions or concerns about JAKTRX privacy practices or about your personal information, please contact us at info@jaktrx.com. We will respond to your inquiry or investigate your concern as quickly as possible.